Someone has used your credit and/or debit card fraudulently.
If there is a mistake made, as solely determined by Consular Services, with respect to two or more payment transactions being processed for one (1) Application.
Any other illegal or non-approved use of your credit and/or debit card or billing information.
Refund requests are considered valid up to 1 month from date of payment, no exceptions.
To request a refund, please contact the consulate for which you made the payment for, with details of your request along with all supporting documents. Refund requests are processed only when instructions have been given by the Consulate for which the payment was made for.
Côte d'Ivoire Embassy ePayment Services reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this Refund Policy and in some cases reserves the right to refuse refunds if refund policy abuse is detected. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy.
Côte d'Ivoire Embassy ePayment Services accepts no responsibility for the products and/or services provided by any participating Passport Service Agency or Embassy/Consulate in connection with the granting and/or approval of passports or visas, nor for any delays, errors on passports, loss of passports or other materials provided by such services. In addition Côte d'Ivoire Embassy ePayment Services accepts no responsibility for any delivery services included but not limited to; FedEx, UPS, or the US or other Postal Service. Compensation for damages of any kind is not available from Côte d'Ivoire Embassy ePayment Services.